At my store, we aim to keep order delivery simple and transparent. This policy provides information about our shipping area, order preparation, delivery estimates, tracking, and situations that may affect delivery.
Shipping Area
At this time, my store ships orders to addresses within the United States.
Customers should carefully review their shipping information before completing checkout. A complete and accurate address helps prevent unnecessary delivery issues.
Preparing Your Order
Orders are generally prepared for shipment within 1–2 business days after payment has been successfully confirmed.
Orders submitted outside regular business days will normally begin processing on the next available business day.
Occasionally, preparation may take longer because of unusually high order volume, inventory-related circumstances, or events outside our reasonable control.
Estimated Transit Time
After an order has been dispatched, standard carrier transportation generally takes approximately 4–6 business days.
This timeframe is an estimate and should not be considered a guaranteed delivery date. Actual arrival times may differ depending on the destination and carrier conditions.
Shipping Fees
Any applicable shipping charges will be shown during checkout before you complete your purchase.
The available shipping option and applicable cost may vary depending on the order and destination.
Tracking Your Shipment
When tracking information is available, it will generally be provided after your order has been shipped.
A tracking number may not display information immediately after it is issued. Please allow the carrier time to register the package and post the initial scan.
Address Information
The customer is responsible for providing correct and complete shipping information.
If you notice an error after placing an order, contact us as quickly as possible. We will make reasonable efforts to assist with an address correction before shipment, but changes cannot be guaranteed once the order has entered fulfillment.
Delivery Delays
Estimated delivery times may be affected by circumstances including:
-
Weather conditions
-
Carrier delays or service interruptions
-
Transportation disruptions
-
Holidays
-
Incorrect or incomplete address information
-
Other circumstances beyond our reasonable control
When a delay occurs, we will provide reasonable assistance based on the shipment information available to us.
Packages Arriving Damaged
If your package appears damaged when delivered, please retain the original packaging and contact us promptly.
To help us investigate the issue, please provide your order number and photographs of the shipping package and affected product when possible.
Missing Packages
If the carrier's tracking information indicates that a package was delivered but you cannot find it, please first check the delivery area and any locations where the carrier may have left the package.
You may also contact the carrier directly for additional delivery information. If the package remains missing, contact our support team so we can review the shipment details.
Undeliverable Shipments
A package may be returned to the sender when delivery cannot be completed due to an incorrect address, unsuccessful delivery attempts, refusal of delivery, or other destination-related circumstances.
If a shipment is returned to us, we will make reasonable efforts to contact the customer regarding the next available option. Additional shipping charges may apply if a new shipment is requested because of incorrect or incomplete information supplied by the customer.
Carrier Responsibility
Once a package has been handed to the shipping carrier, its movement and final delivery are subject to the carrier's network and operating conditions.
We will make reasonable efforts to assist with shipment concerns, but we cannot control carrier delays, weather events, transportation interruptions, or other circumstances outside our business.
Contact Us
For questions about shipping, delivery, tracking, or an existing order, please contact:
my store
865 Amsterdam Ave
New York, NY 10025
United States
Phone: +1 646-203-9412
Email: support@nexorashopy.shop
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to inquiries received during our regular support hours.