This Payment Policy explains how payments are handled when you purchase products from my store. We aim to provide a straightforward checkout process with clear information about payment authorization, billing, refunds, and transaction security.
Payment Currency
Prices on our website are generally displayed in U.S. dollars (USD).
The total amount payable for your order, including any applicable taxes or shipping charges, will be presented during checkout before the purchase is completed.
Available Payment Methods
Depending on the payment options enabled at checkout, customers may pay using major credit or debit cards, including:
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Visa
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Mastercard
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American Express
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Discover
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JCB
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Diners Club
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Maestro
The payment methods actually available may vary depending on the order and payment provider.
When Payment Is Authorized
When you submit an order, the payment information is sent to the applicable payment processor for authorization.
Payment authorization must be successfully completed before we can proceed with order fulfillment.
A pending authorization or temporary hold shown by your financial institution does not necessarily mean that the order has been fully processed.
Billing Information
Customers should ensure that their billing information matches the information associated with their selected payment method.
Incorrect billing details may result in a declined transaction or a request for additional verification.
If a payment cannot be completed, customers may need to contact their card issuer or select another payment method available at checkout.
Payment Security
Payment transactions may be handled by third-party payment providers that use industry-standard security measures.
For security reasons, customers should never send complete payment card numbers, card security codes, passwords, or other sensitive payment credentials to our customer service team by email or telephone.
Order Confirmation
After a successful order is submitted, a confirmation may be sent to the email address provided during checkout.
If you believe your payment was completed but you did not receive an order confirmation, please contact us before submitting another order so we can check whether the original transaction was received.
Declined Payments
A payment may be declined by a card issuer or payment provider for reasons outside our control.
If this happens, you can check your billing information, contact your financial institution, or try another payment option available at checkout.
my store does not control the approval or decline decision made by your bank or payment provider.
Duplicate Transactions
If you believe the same order has resulted in more than one charge, please contact us with the order number and relevant transaction information.
We will review the available order records and assist in determining whether a duplicate charge occurred.
Refund Payments
If a refund is approved under our Refund Policy, the applicable amount will generally be returned to the original payment method.
After the refund has been initiated, the time required for the credit to appear may depend on your bank, card issuer, or payment provider.
Pricing Errors
We make reasonable efforts to maintain accurate prices and product information.
If an obvious pricing or system error affects an order, we may contact the customer before fulfillment to clarify the situation or cancel the affected order.
If payment has already been collected for an order that is cancelled because of such an error, the applicable payment will be refunded.
Transaction Verification
For the protection of customers and our business, certain transactions may be subject to routine verification.
We may delay, decline, or cancel an order when there are reasonable concerns regarding unauthorized payment activity, fraudulent transactions, or other security issues.
Questions About a Payment
For assistance with a payment, billing issue, failed transaction, duplicate charge, or refund, please contact our support team.
my store
865 Amsterdam Ave
New York, NY 10025
United States
Phone: +1 646-203-9412
Email: support@nexorashopy.shop
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to inquiries received during our regular support hours.