Need assistance with an order or have a question about something available at my store? Our customer support team is available to help with product, payment, shipping, return, and general shopping inquiries.
Get in Touch
You can contact us using either of the following methods:
Email: support@nexorashopy.shop
Phone: +1 646-203-9412
For questions about an existing purchase, please include your order number and the email address used when placing the order whenever possible.
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to inquiries received during our regular support hours.
Types of Assistance
Our team can help with questions concerning:
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Product details and availability
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Order information
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Shipment and delivery questions
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Payment and billing concerns
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Return and refund requests
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Damaged, defective, or incorrect merchandise
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General website inquiries
Mailing Address
my store
865 Amsterdam Ave
New York, NY 10025
United States
Please contact our support team before sending merchandise to this address. Product returns should only be sent according to the return instructions provided for the applicable order.
Order Support
If you are contacting us about a specific purchase, providing relevant details such as your order number, product name, and a brief description of the issue can help us review your request more efficiently.
General Questions
For general questions about our products or online store, you are welcome to contact us during our customer service hours.
We appreciate your interest in my store and will make reasonable efforts to provide helpful assistance.