Below are answers to some common questions about shopping, orders, payments, shipping, and returns at my store.
What can I purchase from my store?
my store is a general online store offering products across multiple categories. Our available selection may change over time as products are added, updated, or removed.
Do you ship within the United States?
Yes. We currently ship orders to addresses within the United States.
Please make sure the delivery address entered during checkout is complete and accurate.
How long does it take to prepare an order?
Most orders are prepared for shipment within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or holidays will generally begin processing on the next available business day.
What is the estimated delivery time?
Standard carrier transit generally takes around 4–6 business days after an order has been dispatched.
This is an estimate rather than a guaranteed delivery date. Carrier delays and circumstances outside our control may affect the actual arrival time.
How will I know when my order ships?
When tracking information is available, it will generally be sent to the email address provided during checkout after the order has been dispatched.
Tracking updates may take some time to appear after the carrier receives the package.
Can I change my shipping address?
If you entered an incorrect address, contact us as soon as possible.
We will make reasonable efforts to assist before the order enters fulfillment or shipment, but an address change cannot be guaranteed once processing has begun.
What payment options do you accept?
Depending on the options available at checkout, we may accept major cards including Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Maestro.
Transactions are generally processed in U.S. dollars (USD).
Why didn't my payment go through?
Payment approval is handled by the relevant card issuer or payment provider.
If a transaction is declined, check that your billing information is correct, contact your financial institution if necessary, or try another payment method shown at checkout.
Can I cancel an order?
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to process cancellation requests before fulfillment or shipment. Once an order has been processed or dispatched, cancellation may no longer be possible.
What is the return period?
Eligible products may generally be returned within 30 calendar days of delivery.
Items should normally be unused and in their original condition, with applicable packaging and components included.
Certain products may be excluded from voluntary returns. Please refer to our Refund Policy for the complete requirements.
What if my product arrives damaged or defective?
Contact our customer support team promptly if an item arrives damaged, defective, or incorrect.
Please provide your order number and photographs or other relevant information when possible. We will review the issue and determine an appropriate resolution.
Do I have to pay for return shipping?
For an approved return involving a confirmed defective, damaged, or incorrectly supplied product, my store will provide appropriate return instructions and, where applicable, a prepaid return label.
For returns based on personal preference, return shipping may be handled differently depending on the circumstances.
How long does a refund take?
Once an eligible return has been approved and processed, the refund is generally sent to the original payment method.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear, depending on your bank or payment provider.
What if my tracking says “delivered” but I don't have the package?
Check the delivery area, mailbox, entrance, or other locations where the carrier may have left the package.
You can also contact the carrier for additional delivery information. If you still cannot locate the shipment, contact our support team with your order details.
What happens if a package is returned to the sender?
A package may be returned when delivery cannot be completed because of an incorrect address, refusal of delivery, or unsuccessful delivery attempts.
If we receive a returned shipment, we will make reasonable efforts to contact the customer about the available options.
How can I contact customer support?
You can reach our team by:
Email: support@nexorashopy.shop
Phone: +1 646-203-9412
When is customer service available?
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to inquiries received during our regular support hours.
Where is my store located?
my store
865 Amsterdam Ave
New York, NY 10025
United States
Where can I read the full store policies?
Additional information can be found in our Refund Policy, Shipping Policy, Privacy Policy, Terms of Service, and Payment Policy. These pages provide further details about our store procedures and customer policies.